There is something missing from my order!
We may have removed the item due to being out of stock so please check your emails, as we will have notified you. 

Your items may have been sent in separate parcels, you will be notified by email if this is the case. 

If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information: 

Order Number
Missing Item(s) 

Our support team will look into the matter and will resolve the issue for you as quickly as possible. 

All missing item claims must be made within 7 days of the delivery date of your order.
Can I change my delivery address?
Once you have placed your order through the website, for your own security we are unable to change the address for. If there is a failed delivery, the courier will leave a calling card so you can rearrange delivery directly with them.
What if I am not home for my delivery?
If you are not at home when your parcel is due to be delivered, it may be left in a safe place which will be advised on a delivery note posted through your door by the courier.

If there is no suitable place for the delivery, the courier will leave a card instructing you on how to rearrange the delivery for your parcel.

If your parcel hasn’t arrived and there is no card posted through the door with instructions on it, please contact the courier with your tracking number to rearrange delivery.
My parcel is marked as delivered, but I haven't received it.
If your tracking states your package has been delivered, but you have not received it. Please first check with any surrounding neighbours for anyone who may have accepted the parcel on your behalf. 

If you had your order delivered to a workplace, please check with all employees who may have accepted the parcel.

Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, get in touch with the support team.

Note: All lost parcel claims must be made within 14 days of the delivery date.
Where is my order?
You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information.

A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.

Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.

If you have not received your order in the advertised time, please get in touch with our support team.
Customs & Import Fees
you may be susceptible to customs fees. Customs fees will be charged upon the package reaching the destination country. 

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. 

Walter's Lures has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Refusing to Pay Customs

If you choose to refuse the customs fee and the parcel is returned back, a shipping & handling fee will be deducted from your refund.

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.